Refund Policy

Refunds/Exchanges may be processed in store at the SDSU Bookstore or shipped back to us at: Returns
SDSU Bookstore
San Diego State University
5500 Campanile Drive
San Diego, CA 92182-1701

If you are returning an item to please complete the Return/Exchange Form you received with your shipment or print a new Return/Exchange and include it with the item(s) you are returning.

Clothing, Gifts, Supplies, and General Books

  • Clothing, Gifts, Supplies, and General Books are refundable within 30 days of purchase.
  • Merchandise must be in its original condition, clothing must be un-worn.
  • All in-store returns require a receipt or packing slip.

Course Materials/ Textbooks

  • Textbook refunds are generally accepted through the first week of the Fall and Spring semesters and within two days of purchase at the beginning of each Summer Term (Please call 619-594-7525 or refer to your receipt for specific return policy each semester). A receipt is required for ALL Textbook returns.
  • Montezuma Publishing custom textbooks can be returned in new condition only.
  • eTextbooks are refundable under certain conditions. Please refer to your receipt for specific refund guidelines.

Computer Hardware, Software, Electronics & Accessories

  • All returns require a receipt & packing slip.
  • Computer hardware, electronics, headphones and accessories may be returned UNOPENED within 14 days from the date of purchase, original packaging required.
  • Manufacturer approved and verified defective computer hardware may be replaced within 5 days from the date of purchase.
  • Manufacturer verified defective peripherals may be replaced within 14 days from the date of purchase.
  • Refunds and exchanges are available on current product only.
  • All sales are subject to the terms expressed by the manufacturer.
  • Software and Licensed media is non-refundable.

Graduation Regalia

  • Refunds given until the day prior to commencement with valid receipt/packing slip.

If you have any questions, please call 866-388-SDSU (7378) Monday-Friday 8am-3pm PST.

(Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view, download Adobe Acrobat Reader.)