Frequently Asked Questions

Shipping

All in-stock orders are processed and shipped out by the end of the next BUSINESS day. Our business days are Monday-Friday.

Example: If your order is placed on a Friday, it will get processed and shipped out by the following Monday. If your order is placed on a Tuesday, it will get processed and shipped out by the end of the day Wednesday.

WITHIN CALIFORNIA: You will receive your order within 2 business days with UPS Ground shipping. Example: If your order is placed on Monday, it will get processed and shipped out by Tuesday, and you will receive it by Thursday of that same week.

OUTSIDE of CALIFORNIA: You will receive your order within 3-6 business days with UPS Ground shipping.

*Please note: UPS deliveries are not made on Saturdays or Sundays for any of our packages, even if you choose expedited shipping. Deliveries are only made Monday-Fridays.

HAWAII or ALASKA: You will receive your order within 3 business days via USPS Priority Mail. We do not offer expedited shipping or free shipping for orders over $50 to Hawaii or Alaska addresses.

APO, FPO or DPO: You will typically receive your order within 5-10 business days via USPS Priority Mail. However, this is not a guaranteed time frame. We do not offer expedited shipping or free shipping for orders over $50 to APO, FPO or DPO addresses.

INTERNATIONAL: The order will reach its destination country within 5-10 business days via USPS Priority Mail. However, once it reaches its destination, that country’s Custom’s processing could take additional time and delay the shipment. We do not offer expedited shipping or free shipping for orders over $50 to International addresses.

If you live in California we do not offer expedited shipping because all orders are received within 2 business days with UPS Ground shipping, and we don’t want to over-charge you for expedited shipping when it will arrive in the same amount of time with ground shipping.

If you have an oversized item on your order (example: diploma frame, tailgate chair, tailgate tent) we cannot expedite the shipment.

Yes, we do ship to International destinations. If the order is shipping to an International address, the order will reach its destination country within 5-10 business days via USPS Priority Mail. However, once it reaches its destination that country’s Custom’s processing could take additional time and delay the shipment. We do not offer expedited shipping or free shipping for orders over $50 to International addresses.

We do not offer free shipping on orders shipping to APO, FPO, DPO, Hawaii, Alaska or International addresses.

We do not offer free shipping on Textbook orders.

We do not offer free shipping on orders containing an oversized item (example: diploma frame, tailgate chair, tailgate tent).

You order must total $50 BEFORE tax to qualify for free shipping. The “Sub-total” amount must be $50 or over.

UPS deliveries are not made to P.O. Box addresses for any of our packages. NO EXCEPTIONS.

No, you only have to pay one shipping charge. If a backorder creates a split shipment, you will not incur any additional shipping charges after the initial shipment.

Apparel + Gifts

For return guidelines and exclusions, please visit our Refund Policy page.

Returns can be processed at the SDSU Bookstore or shipped back to us at:

shopaztecs.com Refunds
SDSU Bookstore
San Diego State University
5500 Campanile Drive
San Diego, CA 92182-1701

If you are returning an item via mail to shopaztecs.com please complete the Return/Exchange Form you received with your shipment or print a new Return/Exchange Form and include it with the item(s) you are returning.

Yes, the customer is responsible for all return shipping. We recommend using an insured and trackable shipping method. If you are mailing in an exchange, Shopaztecs will cover the shipping cost to send your new item(s) back to you.

If you received an item as a gift and do not have a receipt or packing slip, you may be eligible for an exchange or store credit only within 30 days. All items must be in their original purchased condition with original packaging and/or tags. Sale category items and out-of-stock products are not eligible for store credit. For additional return guidelines and exclusions, please visit our Refund Policy page.

It is declining your transaction because the Billing Address under your Account Information does not match the Billing Address for the credit card you are trying to use. You can update your Billing Address after logging into your account by clicking on “My Account” in the upper right hand corner of the screen, scroll down to the second red tab “Your Address Book,” and update your Primary Billing Address there.

If you have any trouble with this, feel free to give us a call Monday-Friday 8AM-3PM at 866-388-SDSU (7378) for additional assistance.

No, we do not offer guest checkout. All customers must create an account and login to purchase merchandise from our website.

No. For security reasons, we do not take any orders or credit card information over the phone. NO EXCEPTIONS.

Yes, dues paying Alumni members and Aztec Club members can use their 10% discount online by entering the Alumni Coupon Code or the Aztec Club Coupon Code in the “Coupon Code” tab when viewing your “Bag.” All customers who use the Alumni and Aztec Club codes are verified, and the discount will be removed if eligibility cannot be verified.

If you are a member but don’t have the coupon code, please call us Monday-Friday 8AM-3PM at 866-388-SDSU (7378) and we can verify eligibility and give you the code.

Yes, you can use your gift card online by entering the 10-digit gift card number in the “Gift Card” tab when viewing your “Bag.”

Textbooks

Yes, the credit card provided for your order is charged within 2 business days for in-stock items during order fulfillment. If you purchased a Digitally Delivered (DD) ETEXT, you will see a separate charge on your credit card for the digital book(s) immediately upon placing the order, and the access code emailed within an hour of submitting your order.

EZ Book in-store pickup orders that are not picked up by the last day of our pickup period will be refunded to the original account, less a $25 restocking fee.

No. The credit card that you provided when submitting your order has already been charged by the time the order is picked up.

Digitally Delivered (DD) ETEXTS are charged immediately upon placing the order, and the access code emailed within an hour of submitting your order. These emails will be sent from DoNotReply@shopaztecs.com. If you do not receive the access code email within one hour, check if the ETEXT email went to your SPAM or Junk Mail folders.

*Please note: All access code emails are sent to the email address you provided when placing your order. Example: if a parent placed your textbook order for you, and entered their email address when placing the order, your access code will be sent to their email address.

Not all ETEXTS & access codes are Digitally Delivered. Depending on the title, they may be printed on a physical card that will be included in your order box.

Our EZ Book program offers a price comparison tool that allows you to decide where you purchase your textbooks. It’s an easy and convenient way for you to shop for the lowest prices currently available. If you decide to order any items from retailers other than the SDSU Bookstore through our EZ Book Program, you will be re-directed to their website(s).

The SDSU Bookstore provides this price comparison tool for your shopping convenience. However, the SDSU Bookstore is not responsible for the processing, shipment, or Customer Service of any order submitted to 3rd party retailers. If you would like to check the status of an order with a 3rd party retailer, please refer to that retailer’s website for specific Customer Service information.

The total on your order confirmation is an Estimated Total based on your selections (New, Used, Rent New, Rent Used).

By ordering from The SDSU Bookstore, you agree to let us substitute the condition of the book, if the form that you requested is not available at the time the order is processed and charged (New instead of Used, or Used instead of New).

Your Rental preference will not be changed, regardless of the condition of the book. Example: You requested to RENT USED. We do not have any more USED copies, so we RENT NEW.

The amount that is actually charged to your credit card will reflect the condition of the book that we shipped.

Please refer to your “ShopAztecs Shipment Notification” email for specific information regarding your tracking number, the contents of the shipment, and the status of other items on the order:

If you selected “Substitutions Are Not Allowed” while completing your order, some items may not have been available in the form that you requested (USED/NEW). In that case, those items may have been cancelled from your order. You are not charged for cancelled items and they will not be shipped.

If an item was not in-stock during order fulfillment, it may be on backorder and we are awaiting shipment. Items on backorder will be charged and shipped to you the same day they arrive to the SDSU Bookstore. The exception to this is if you chose to “Cancel Items Not In-Stock” when placing your order. In that case the backordered item would be cancelled from your order and you would not be charged for it.

*Please note: All Shipment Notification emails are sent to the email address you provided when placing your order. Example: if a parent placed your textbook order for you, and entered their email address when placing the order, all emails from us will be sent to their email address.

Specific arrival dates depend on a variety of factors (when the SDSU Bookstore ordered it, the Publisher/Vendor, the ship from location, etc.). For this reason, we do not have specific arrival dates for any textbooks. However, we process your backordered item(s) the same day that we receive them, to ensure that you get your order as quickly as possible.

We only offer an in-store pickup option for Textbook orders for a limited time prior to the start of each semester. If you don’t see the in-store pickup option, you will only be able to select the ship to home option. If you prefer to shop in-store, you are always welcome to select your items from our shelves and checkout at any register year-round.

If you placed an in-store pickup order and you need to make any changes, you will need to do so at the time of pickup. An associate will review the contents of your box with you, and you can make changes at that time.

If you placed a ship-to-home order, you can cancel items as long as your order has not yet been processed or shipped. Please call Shopaztecs Customer Service Monday-Friday 8AM-3PM PST at 866-388-SDSU (7378) for additional assistance with item cancellations. If you wish to add items, you will need to place a separate order.

For questions regarding course materials and inventory availability, please call the SDSU Bookstore’s Book Information desk at (619) 594-7535.

Yes, if you made any changes to your class schedule, textbook refunds and exchanges are accepted through the class Add/Drop Deadline date for that semester.

A receipt is required for ALL Textbook returns.

Textbook refunds are accepted through the Add/Drop deadline of the semester; this includes Access Codes and Digital eTextbooks that have not been redeemed. Please call 619-594-7525 or refer to your receipt for the specific date. A receipt is required for ALL Textbook returns.

Montezuma Publishing custom textbooks can be returned in NEW condition only.

Please contact your financial institution for further details regarding your account status. When you are ready to proceed with your order, please follow the link provided in the email to update your payment information.

DO NOT PLACE A DUPLICATE ORDER.

Once your payment information is updated, your order will be re-processed within one business day (M-F). If your payment information is not updated within 48 hours, your order will be cancelled and you will not be charged.

(Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view, download Adobe Acrobat Reader.)

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