Refund Policy

Refunds/Exchanges may be processed in store at the SDSU Bookstore or shipped back to us at: Returns
SDSU Bookstore
San Diego State University
5500 Campanile Drive
San Diego, CA 92182-1701

If you are returning an item to please complete the Return/Exchange Form you received with your shipment or print a new Return/Exchange and include it with the item(s) you are returning.

Clothing, Gifts, Supplies, and General Books

  • Clothing, Gifts, Supplies, and General Books are refundable within 30 days of purchase.
  • Merchandise must be in its original condition, clothing must be un-worn.
  • No Refunds, No Exchanges on the following items: General Catalogs, Gift Cards, Clearance Merchandise.
  • All in-store returns require a receipt or packing slip.

Course Materials/ Textbooks

  • Textbook refunds are accepted through the Add/Drop deadline of the semester; this includes Access Codes and Digital eTextbooks that have not been redeemed. Please call 619-594-7525 or refer to your receipt for the specific date. A receipt is required for ALL Textbook returns.
  • Montezuma Publishing custom textbooks can be returned in NEW condition only.
  • The following are not refundable: Textbooks with shrink wrap that are opened (usually including software), and opened clickers.
  • All rented textbooks are the property of the SDSU Bookstore and must be returned in good condition by the last day of finals of the current semester.
  • Failure to return the rental books by the due date will result in a charge to the customer of the difference between the purchase price of the textbook and the rental fee paid, plus a $30 late fee.

Computer Hardware, Software, Electronics & Accessories

  • All returns require a receipt & original packaging.
  • Computer hardware, electronics, headphones and accessories may be returned UNOPENED within 14 days from the date of purchase, original packaging required.
  • Manufacturer approved and verified defective computer hardware may be replaced within 5 days from the date of purchase.
  • Manufacturer verified defective peripherals may be replaced within 14 days from the date of purchase.
  • Refunds and exchanges are available on current product only.
  • All sales are subject to the terms expressed by the manufacturer.
  • Software and Licensed media is non-refundable.

Graduation Regalia

  • Refunds given until the day prior to the first commencement ceremony of the semester with valid receipt/packing slip.

If you have any questions, please call 866-388-SDSU (7378) Monday-Friday 8am-3pm PST.

(Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view, download Adobe Acrobat Reader.)