Refund Policy

Refunds/Exchanges may be processed in store at the SDSU Bookstore or shipped back to us at: Returns
SDSU Bookstore
San Diego State University
5500 Campanile Drive
San Diego, CA 92182-1701

If you are returning an item to please complete the Return/Exchange Form you received with your shipment or print a new Return/Exchange and include it with the item(s) you are returning.

Please note: refund credit amounts or exchanged item value, is based on the paid price for the product only. This will not include standard or oversized shipping fees, unless product was verifiably damaged or lost in transit.

Clothing, Gifts, Supplies, and General Books

  • Clothing, Gifts, Supplies, and General Books are refundable within 30 days of purchase.
  • Merchandise must be in its original condition, clothing must be un-worn.
  • No Refunds, No Exchanges on the following items: General Catalogs, Gift Cards, Clearance Merchandise, Shipping Fees.
  • All in-store returns require a receipt or packing slip.

Course Materials/ Textbooks

  • Textbook refunds are accepted through the Add/Drop deadline of the semester; this includes Access Codes and Digital eTextbooks that have not been redeemed. Please call 619-594-7525 or refer to your receipt for the specific date. A receipt is required for ALL Textbook returns.
  • Montezuma Publishing custom textbooks can be returned in NEW condition only.
  • The following are not refundable: Textbooks with shrink wrap that are opened (usually including software), and opened clickers.
  • All rented textbooks are the property of the SDSU Bookstore and must be returned in good condition by the last day of finals of the current semester.
  • Failure to return the rental books by the due date will result in a charge to the customer of the difference between the purchase price of the textbook and the rental fee paid, plus a $30 late fee.

Computer Hardware, Software, Electronics & Accessories

  • All returns require a receipt & original packaging.
  • Computer hardware, electronics, headphones and accessories may be returned UNOPENED within 14 days from the date of purchase, original packaging required.
  • Manufacturer approved and verified defective computer hardware may be replaced within 5 days from the date of purchase.
  • Manufacturer verified defective peripherals may be replaced within 14 days from the date of purchase.
  • Refunds and exchanges are available on current product only.
  • All sales are subject to the terms expressed by the manufacturer.
  • Software and Licensed media is non-refundable.

Graduation Regalia

  • Graduation regalia must be in original condition and will not be returnable if worn or used for photographs. Refunds are available on the Stole of Gratitude only if still in the original, sealed packaging. Legacy scholarship donation cords are non-refundable. Returns are accepted in store during store hours or by mail, via UPS or USPS.

If you have any questions, please call 866-388-SDSU (7378) Monday-Friday 8am-3pm PST.

(Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view, download Adobe Acrobat Reader.)